Returns and exchanges

If for any reason you are not satisfied with your order, you have a period of 7 working days, from the date of delivery of the order, to return it.

(According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).

You just have to send us the product in perfect condition and in its original packaging, including warranties, labels and instructions for use.

Also, in the case of change, you will not have to pay the shipping costs of the new order. It is very important that you return the exchange / return products perfectly packaged.

In case the products are damaged due to improper packaging, we will not accept the return. Once we receive the goods in our warehouses and verify that all the above conditions are met, Kynay.com will accept the return of the product and will proceed to the reimbursement of its amount according to the modality of payment made, and where appropriate, to the shipment of the new product: to. If you made the payment by credit card, you will be paid the amount on the same credit card. b. If you made the payment against reimbursement or by transfer, we will request an account number where to pay the amount. In the case of defective products or erroneous shipments, all shipping costs will be borne by Kynay.com.

To make a change or return, send an e-mail to kynay@kynay.com or call us at (+34) 94 430 08 81.

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